Shipping & Returns

Boutique Items

Shipping Policy

We ship our orders to the continental U.S., Alaska, Hawaii, and U.S. Territories, and most international countries. Once your order is placed, you can expect it to be processed within 2 business days.

Please note that for international orders, we are not responsible for any additional customs fees.

We offer free standard shipping on orders of $100 or more that are shipped within the continental United States only. If you choose 2-Day or Overnight shipping, regular shipping fees will apply. Previous purchases are not eligible for adjustments.

Our transit times are based on USPS and FedEx posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control. Please allow 2 business days of processing time in addition to the stated shipping time below.

We cannot be responsible for packages that are lost or stolen after being delivered by the carrier. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.

Shipping Rates & Delivery Times

We have three shipping options available for the U.S. See below: 

  • Standard (USPS) 

  • 2-Day (FedEx)

  • Overnight (FedEx)

Orders will be processed and shipped according to the processing times stated above. Please note that FedEx does not deliver on weekends.

 

Questions?

Contact us at grayarrowboutique@hotmail.com with your Order ID.

Return & Exchange Policy

At Gray Arrow, we want our customers to be happy. If you are not completely satisfied with your purchase, we gladly accept returns of new, unworn merchandise (with tags still attached) for a refund within 30 days of purchase. Refunds for eligible returned merchandise will be processed within 10 business days of us receiving your return. Unfortunately, we are unable to issue refunds for merchandise that has been worn, washed or that no longer has the original tags still attached.

 

Please use this form to contact us regarding a return. Enter your Order ID in the subject line and please explain the reason for the return in the message and we will be in touch shortly.

Please note that we can only process returns of items purchased directly from our website, GrayArrowBoutique.com.

 

EXCHANGES


We do not offer exchanges; however, you are welcome to return any eligible items and place a new order. 

 

LOST OR STOLEN PACKAGES


Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.

 

DAMAGED OR DEFECTIVE ITEMS


We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID and a photo of the damage, so that we can process your replacement. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.

 

WRONG ITEMS


If you received an item you did not order, please email customer service within 10 days of purchase with a photo of the garment, so we can email you a free return label to send it back. Once we receive the garment, we will ship you the correct item.

 

INTERNATIONAL PURCHASES


Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.

 

CUSTOMER SERVICE HOURS


Monday – Friday: 8:00 AM – 6:00 PM (CST)
Saturday: 8:00 AM – 12:00 PM (CST)
Email: grayarrowboutique@hotmail.com

Custom Items

Shipping Policy

We ship our orders to the continental U.S., Alaska, Hawaii, and U.S. Territories, and most international countries. Due to the custom nature of each order, once your order is placed, you can expect it to be processed within 5-10 business days, however this could take up to 10 business days.

 

Please note that for international orders, we are not responsible for any additional customs fees.

We offer free standard shipping on orders of $100 or more that are shipped within the continental United States only. If you choose 2-Day or Overnight shipping, regular shipping fees will apply. Previous purchases are not eligible for adjustments.

Our transit times are based on USPS and FedEx posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control. Please allow 2 business days of processing time in addition to the stated shipping time below.

We cannot be responsible for packages that are lost or stolen after being delivered by the carrier. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
 

Shipping Rates & Delivery Times

We have three shipping options available for the U.S. See below: 

  • Standard (USPS) 

  • 2-Day (FedEx)

  • Overnight (FedEx)

Orders will be processed and shipped according to the processing times stated above. Please note that FedEx does not deliver on weekends.

 

Questions?

Contact us at grayarrowboutique@hotmail.com with your Order ID.

Return & Exchange Policy

Because of the number of color, design, font and shirt style options, returns are only accepted if the product is defective. If you receive a defective product, please use this form to contact us. Please make sure to check the sizing chart before ordering.

Please use this form to contact us regarding a return. Enter your Order ID in the subject line and please explain the reason for the return in the message and we will be in touch shortly.

Please note that we can only process returns of items purchased directly from our website, GrayArrowBoutique.com.

 

EXCHANGES


We do not offer exchanges; however, you are welcome to return any eligible items and place a new order. 

 

LOST OR STOLEN PACKAGES


Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.

 

DAMAGED OR DEFECTIVE ITEMS


We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID and a photo of the damage, so that we can process your replacement. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.

 

WRONG ITEMS


If you received an item you did not order, please email customer service within 10 days of purchase with a photo of the garment, so we can email you a free return label to send it back. Once we receive the garment, we will ship you the correct item.

 

INTERNATIONAL PURCHASES


Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.

 

CUSTOMER SERVICE HOURS


Monday – Friday: 8:00 AM – 6:00 PM (CST)
Saturday: 8:00 AM – 12:00 PM (CST)
Email: grayarrowboutique@hotmail.com

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© 2018 Gray Arrow Boutique     |     grayarrowboutique@hotmail.com     |     Carbondale, Illinois     |     (618) 926-1682