Frequently Asked Questions
HOW MUCH IS SHIPPING?
First class shipping is $3.99 on most orders though the final price depends upon total weight and destination. Orders above $100 ship free! First class shipping takes about 3-5 business days (this does not include processing time), and we send tracking information to you so you can follow your order right to your door.
HOW DO YOUR SIZES RUN?
We have unisex sized, ladies fit, and fitted ladies fit, so each shirt fits a little differently.
There are size charts in each product listing- please measure a shirt that you like the fit of and compare those measurements to the size chart. (and measure your shirt on a flat surface)
It's important to check the size chart so that your shirt fits perfectly- these shirts might fit differently than the ones you normally wear. (Please keep in mind that shirts can vary up to a 1/2" of an inch from the size chart.)
You can also see how our shirts fit on models in our size guide.
WHAT IS YOUR RETURN/EXCHANGE/CANCELLATION POLICY?
Each product made and packaged with love just for you. Unless your items arrive damaged or I accidentally send you the wrong item, we cannot process cancellations, returns or exchanges. If you get a damaged or incorrect item, please email firstname.lastname@example.org right away!
So, be sure to double check the size and color chart in each listing. That way, you'll order the shirt with the perfect fit. If you have a question about a color combination, please email email@example.com.
CAN I GET ONE OF YOUR DESIGNS ON A DIFFERNT STYLE SHIRT?
Yes! Just send an email to firstname.lastname@example.org or order the shirt style, size and color you want and write a note to me that you would like another ellyandgrace design.
WHAT MATERIAL ARE YOUR CUSTOM TEES?
We have lots of different shirts, and they are each made of a different material.
Classic Tees- $20.99: a soft 100% cotton, Heather grey is 90/10,
WHAT ARE THE CARE INSTRUCTIONS?
Please wash inside out on delicate, hang dry and do not iron. Each shirt comes with a care tag as well.
WHEN WILL MY ORDER ARRIVE?
All products are custom made to order! I know you're excited to get your product, so I try to make all items as quickly as possible, but it can take up to 10 business days. After that, shipping takes 3-5 days, but shipping upgrades are available.
If you have any questions about the status of your order, please email email@example.com
I NEED A RUSH ORDER, WHAT ARE MY OPTIONS?
Shipping upgrades are available at checkout (this does not affect processing time). If you need an item very quickly, please email me and I will come up with some options for you! I do keep a limited amount of ready-to-ship inventory.